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FAQ

Questions

  • We would like advice on which AI infrastructure configuration suits us.

    Xiilab helps you adopt GPU infrastructure suited to your AI workloads and data center environment. Beyond GPU servers, we can advise on AI infrastructure that takes software and hardware into account together.

  • How do NVIDIA DGX and HGX differ?

    DGX is a complete AI system in which NVIDIA integrates hardware and software, while HGX is a platform on which OEM manufacturers build their own servers using NVIDIA GPUs and high-speed interconnect technology. The right configuration depends on your goals, existing infrastructure, and expansion plans.

  • Are the NVIDIA products Xiilab sells genuine?

    Yes. As an NVIDIA Partner, Xiilab provides both NVIDIA software and hardware. You can consult us about the NVIDIA products and AI infrastructure configuration you need.

  • How long does it take to adopt AI infrastructure?

    The timeline varies with the product and configuration. Once we confirm the products and environment you have in mind, we will share a detailed schedule.

  • Is maintenance and technical support available after purchase?

    Xiilab provides maintenance and technical support suited to your environment after the AI infrastructure is deployed. The exact scope of support and the after-sales policy depend on the products deployed and the contract terms.